Dedicated professional with strong conflict
de-escalation and critical thinking skills,
seeking a position in Customer Support.
Committed to transforming challenging
customer interactions into positive
experiences through patience, clear
communication, and a strong drive for
excellence and process improvement.
Worked as a Customer Service Representative for one years, handling customer inquiries through calls and emails while providing clear and accurate information about services. Responsible for resolving customer complaints efficiently by offering appropriate solutions and maintaining professionalism in every interaction. Also managed and updated accurate records of customer concerns, transactions, and service requests. Consistently contributed to achieving customer satisfaction and meeting performance targets through effective communication, patience, and problem-solving skills