Hi everyone!
I’m Emmanuela Onyinye Mberede, a dedicated Customer Service and Support Operations Professional with 5+ years of experience across fintech, gaming, and technology sectors.
I specialize in delivering exceptional customer experiences through phone, email, and live chat while maintaining accuracy, empathy, and professionalism.
What I can help with:
• Customer Service & Omnichannel Support
• Email, Chat, and Phone Support
• Tier-2 Escalation Management
• CRM & Ticket Management (Zendesk & Jira)
• Back-Office Operations & Queue Management
• Data Privacy & Regulatory Compliance
• Process Improvement & Documentation
• Affiliate & Partner Management
I am detail-oriented, quick to adapt to new tools and processes, and committed to helping businesses improve customer satisfaction and operational efficiency.
I consistently deliver 95%+ CSAT scores and a 93% first-contact resolution rate in high-volume environments.
I’m currently open to new opportunities and excited to connect with business owners, agencies, and teams looking for a reliable and results-driven support professional.